COMUNICADO
Around eleven o’clock in the morning of July 9, a fire broke out in the Oceanogràfic of València.
The fire was in the access door to the Oceans area and was extinguished in twenty minutes, after the intervention of the firemen, without affecting any person or animal of the center.
Specifically burned artificial decorative rock made with polyurethane that surrounds the entrance, which caused a spectacular smoke, similar to the one generated by the “fallas”, without hardly damaging the structure that supports it.
As soon as the fire was declared and following the safety protocol of the Oceanogràfic, the visitors were promptly evacuated, just over 1,000 at that time, and around 350 employees, in accordance with the drills that are usually carried out in the aquarium foreseeing this type of contingencies.
They intervened with speed and efficiency units of the fire station of the Avenue of the Silver of València, Local Police and National Police and Civil Protection.So far, the causes of the origin of the fire are being investigated.
The Oceanogràfic opens its facilities with total normality.
RETURN OF TICKETS TUESDAY, JULY 9 MODIFICATION OF DATE OF VISIT
If you wish to make a change of date, keep your entrance ticket and your purchase ticket. You can do it in the following way:
1. Calling 960.47.06.47 – 96.197.46.86
2. Going to the area enabled in the access square of the Oceanogràfic.
RETURNS: Whether you have purchased the Oceanogràfic tickets directly from the ticket office, the Oceanogràfic website, the City of Arts and Sciences website or if you purchased the ticket through a travel agency, hotel, tourist office or online sales platform, you can:
1. Fill out the web form by clicking here: https://www.oceanografic.org/contacto/. You must indicate in the subject: RETURNS TICKETS 9 JULY. Also indicate the account number to which to make the return, as well as a contact telephone number and reference number for the sale of the tickets that appears on the purchase ticket. The return will be made in the indicated account.
2. If you have been given an incident form in the vicinity of the Oceanogràfic: You must indicate in the RETURN 9 JULY TICKETS. Also indicate the account number to which to make the return, as well as a contact telephone number and reference number for the sale of the tickets that appear on the purchase ticket. The return will be made in the indicated account. Send the image of the entrance ticket and your purchase ticket via email to info@oceanografic.org
The refund will be made via bank transfer.Any question do not hesitate to contact us through info@oceanografic.org or 960.47.06.47.
